Shipping Policy

Operation Time
Shipping Method Shipping Fees Transit Time
2-5 Business Days (Excluding Holidays) Standard Free Shipping on Orders Over $79; Select items are eligible for free shipping Within 15 Business Days
*Please note that we do not ship to AlaskaHawaii, or outlying islands.


Order Processing

Please note that we process and ship your package within 2-5 business days after you place your order. If you have not received your Tracking Number or Order Confirmation, please check your email's spam folder.


For any inquiries, feel free to contact our Customer Service at:  



Order Verification

After you place your order, we will send you a confirmation email once it has been verified. Please note that in principle, orders cannot be canceled once they are in the delivery process. If you have any concerns, please contact us via email.


Shipping Time

Shipping time refers to the period it takes for items to be delivered from our warehouse to your destination. This can range from as quickly as 2 days to a maximum of 30 days, with an average delivery time of 7 days.


Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email that includes your tracking number and order details. The tracking number will be active within 24 hours.


Delivery Delays

Please be aware that bad weather or unforeseen accidents may cause delays in delivery. We appreciate your understanding and patience during such events. All packages will be delivered directly to your door, community mailbox, or a nearby pickup location by our couriers.


We strive to provide you with the best service and appreciate your business. Thank you for choosing VENETIO!