VENETIO Smart Robot Vacuum Cleaner with 2800Pa Suction, Remote Control, Anti-Drop, Water Box, and Wet/Dry Mop - Clean Your Floors Effortlessly! ➡ CS-00020
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| ALL CATEGORIES | |
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Fulfillment Operation Time |
7 Days/Week |
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Excluding Holidays? |
Exclude |
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Shipping Method |
Standard |
| Free Shipping | Orders Over $79, and select items are eligible for free shipping. |
| Delivery Time | Within 15 Business Days |
*Please note that we do not ship to Alaska, Hawaii, or outlying islands.
NOTE: We will process and ship your package within 2 business days after you place your order. If you did not receive your Tracking Number/Order Confirmation, check your email's spam box.
- Customer Service Email: service@venetio.com
- Bad weather or an accident may postpone deliveries. We would highly appreciate your understanding and patience.
- All packages will be delivered to your door by our couriers.
Verification
We will send you a confirmation e.mail once your order is verified. After that, the orders will be shipped in 3 workdays. in principle, the orders can not be canceled during the delivery processing. pls, get in touch with us by e.mail to solve your worries. Thank you!
Shipping Time
This refers to the time it takes for items to be delivered from our warehouse to your destination, ranging from as fast as 2 days to a maximum of 30 days, with an average delivery time of 7 days.
Shipment Confirmation & Delivery
You will get a shipment confirmation e.mail which includes tracking No. and order details to you once an order has been shipped. The tracking No. will be active within 24 hours.
Returns Policy
We want you to be fully satisfied with every purchase you make from our store. If you are not completely happy with your order for any reason, you may return most new, unopened items within 30 days of delivery for a full refund.
To initiate a return, please contact us at service@venetio.com and include your order number and reason for return. We will provide instructions on how to properly pack and ship the return back to us.
Return Shipping Costs
Who covers the shipping costs for a return depends on the reason for return:
- If the return is due to an error on our part, such as shipping a wrong or defective item, we will cover the cost of return shipping.
- If the return is for any other reason, such as changing your mind, you will be responsible for covering the shipping costs to return the item back to us.
We recommend using a trackable shipping method and insuring your package in case it gets lost in transit. Proper packaging and careful shipping help ensure your return arrives back in sellable condition.
Refunds Policy
Once we receive your return and verify its condition, we will issue a full refund to the original payment method used for your order. Please allow 5-7 business days from receipt of your return for the refund to process.
If you paid with a gift card or store credit, you will be refunded back to your gift card or store credit account.
We want you to be fully satisfied with your purchases. If you have any questions or concerns about our returns and refunds policies, please contact us before submitting your return.
| Venetio Fulfilled Orders | Return Reason | Fault |
| 1 | No reason given | Customer |
| 2 | Other reason | Customer |
| 3 | Accidental order | Customer |
| 4 | Better price available | Customer |
| 5 | Incompatible or not useful for intended purpose | Customer |
| 6 | No longer needed/wanted | Customer |
| 7 | Damaged upon arrival | Seller |
| 8 | Arrived too late | Seller |
| 9 | Missing parts or accessories | Seller |
| 10 | Defective/Does not work properly | Seller |
| 11 | Defect emerged after use | Seller |
| 12 | I haven't received this item yet | Seller |
| 13 | Different from what was ordered | Seller |
| 14 | Item description was inaccurate | Seller |
| 15 | Not satisfied with the quality | Seller |
| 16 | Fabric not as expected | Seller |
| 17 | Wrong item sent | Seller |
| 18 | Product is not fully compatible with my existing system | Seller |
| 19 | Part not compatible with existing system | Seller |
| 20 | Recycle old item | Seller |
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.