Refund Policy

If you have any questions, pls email us at service@venetio.com

Returns Policy

We want you to be fully satisfied with every purchase you make from our store. If you are not completely happy with your order for any reason, you may return most new, unopened items within 30 days of delivery for a full refund.


To initiate a return, please contact us at service@venetio.com and include your order number and reason for return. We will provide instructions on how to properly pack and ship the return back to us.

Return Shipping Costs

Who covers the shipping costs for a return depends on the reason for return:

- If the return is due to an error on our part, such as shipping a wrong or defective item, we will cover the cost of return shipping.

- If the return is for any other reason, such as changing your mind, you will be responsible for covering the shipping costs to return the item back to us.

We recommend using a trackable shipping method and insuring your package in case it gets lost in transit. Proper packaging and careful shipping help ensure your return arrives back in sellable condition.

 

Refunds Policy


Once we receive your return and verify its condition, we will issue a full refund to the original payment method used for your order. Please allow 5-7 business days from receipt of your return for the refund to process.

If you paid with a gift card or store credit, you will be refunded back to your gift card or store credit account.

We want you to be fully satisfied with your purchases. If you have any questions or concerns about our returns and refunds policies, please contact us before submitting your return.

 

Venetio Fulfilled Orders Return Reason Fault
1 No reason given Customer
2 Other reason Customer
3 Accidental order Customer
4 Better price available Customer
5 Incompatible or not useful for intended purpose Customer
6 No longer needed/wanted Customer
7 Damaged upon arrival Seller
8 Arrived too late Seller
9 Missing parts or accessories Seller
10 Defective/Does not work properly Seller
11 Defect emerged after use Seller
12 I haven't received this item yet Seller
13 Different from what was ordered Seller
14 Item description was inaccurate Seller
15 Not satisfied with the quality Seller
16 Fabric not as expected Seller
17 Wrong item sent Seller
18 Product is not fully compatible with my existing system Seller
19 Part not compatible with existing system Seller
20 Recycle old item Seller